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Customer Support

Digital X-ray

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Frequently Asked Questions

A. We can carry out a full onsite survey free of charge to assess the viability of implementing patient management software on top of or in parallel to your existing working processes. This enables a smooth transition period when patient management software is implemented along with integration progress reports and task schedules every step of the way.

A. We can migrate patient information from most of the existing systems on the market into patient management software. Please contact our sales team to see if your existing system is covered by our data migration service.

A. Patient Management Software is designed using very latest technology. Its modular design means it can be expanded rapidly to meet ever changing market and legislative demands. Additionally, the various sections of patient management software can be locked or opened to users thus creating a unique system for each practice owner.

A. As long as yours existing PC meet the minimum requirements to run patient management software, you can use any hardware which you may already have and we do not stipulate where you buy your hardware from. Please get in touch if you require a quotation for hardware or if you would like to receive our minimum requirements for hardware you wish to purchase yourself.

A. We provide on-site training for your staff including a taught seminar session and a hand-on session where users will get to run through system processes alongside a trainer. Finally a support manual is provided which you can always refer to after your training sessions, failing that our support team are always on hand and more than happy to answer any questions that you may have.

A. Yes. Patient Management Software offers multiple methods of viewing historical patient data and also offers the capability to see them in graphs for comparisons.

A. Normally, this is a result of an X-ray exposure that simply went too sharp. The best (and simplest) solution is to reduce the amount of time of the exposure.

A. Images that have too much “noise” are often under-exposed. Users should INCREASE the exposure time.

A. Yes. You can manually adjust a number of variables, including Noise. In this software, select Tools> Options> Sensor. Select your sensor from the list, and you will see several tabs specific to image quality, including NOISE REDUCTION. Please note: you will require the password to modify any settings.

Yes. Users should remember that different areas of the mouth may require exposure times to be adjusted. For example, Upper Teeth will normally require a longer exposure than lower teeth; Molars will also require a longer exposure time; Front teeth will require a shorter exposure. One of the rules of thumb is that generally, the farther back you go, the longer the exposure should be.